Returns & Exchanges

At Strands America, we want you to love your fashion finds, which is why we offer a 30-day window for returns on all unworn items with original tags. We strive to make the process as seamless as possible to ensure your shopping experience remains effortless.

1

Initiate Your Request

Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

2

Print Your Label

Download and print the prepaid shipping label provided at the end of the return request process.

3

Package Your Items

Securely pack your items in their original packaging, ensuring all tags are attached and the packing slip is included.

4

Ship and Refund

Drop off your package at any authorized carrier location; your refund will be processed within 5-7 business days of receipt.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing